![]() Go to CSML Studio, select your chatbot, and click on Channels in the left sidebar, then click on Instagram to create a new Instagram channel.įirst, you need click on Continue with Facebook and connect to your account. Now that your chatbot is created and your Instagram account is ready and linked to your Facebook page, you can finally deploy your chatbot on Instagram! Step 3: Connect your CSML Chatbot to Instagram In order to do so, follow the guide on this page. Once the page is created, you'll need to associate it to your Instagram account. You can give any name to this page: in my case I gave it the same name as the Instagram account username: Randoreo. As you know Instagram belongs to Facebook, and Instagram's chatbot features are very close to Messenger chatbot features the configuration process certainly reflects that.įirst, create a new Facebook page (or use an existing one if you want). The second step of this process is to link your Instagram account with a dedicated Facebook business page. Step 2: Link your Instagram Account with a Facebook Page Again, you can read the official documentation over there. If you are unsure of how your account is setup or want to change settings, open your Instagram menu on your smartphone, then go to Settings > Privacy > Messages and select Allow Access to Messages from everybody. Your Instagram account also must be open to direct messages from everybody.Please note that this can only be done in the mobile application, not on desktop! More information over here. If your Instagram account is already setup as a Creator account, you can change this under Settings > Account > Switch to Business Account. Make sure that your account is set to a Business account, not Creator account. ![]() In order to switch to a Business account, you need to open Instagram, go to settings, click on Switch to professional account, then on Business, and fill in your company infos to finish the process. Business account: your Instagram account needs to be a Business account.Step 1: Prepare the Instagram Accountīefore it can be connected to a chatbot your Instagram account needs to be set up in a specific way. If you want to know more about these prerequisites, head over to this page. For testing purposes, however, you can create a brand new Instagram account that has a username starting with test_, like let's say test_mycompany. Remember whoofs = Ĭonnecting your Chatbot to Instagram Instagram Account PrerequisitesĪt the time of writing this article, Instagram is limiting this feature to accounts that have between 1,000 and 100,000 followers. ![]() ![]() Check out some cool CSML chatbot templates over here. Of course, you can create the chatbot experience that makes the most sense for you. So the chatbot would answer "Whoof whoof whoof" to "How are you?". Let's create a simple chatbot on CSML Studio that answers with as many "Whoof" as there are words in the user's input. In this article, I will walk you through creating a CSML chatbot and connecting it with your Instagram account. So I thought I'd make a chatbot that would reply instead of Oreo so every message sent to Oreo on Instagram gets an appropriate response. Oddly enough, Oreo receives quite a lot of DMs on Instagram from people who actually send messages to my dog, but unfortunately, my dog's paws are way too big to type on keyboards. A few years ago, I created an Instagram page for my dog: Two years have gone past and Oreo now has around 5k followers. ![]()
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